These Terms of Service (“Terms”) govern your access to and use of the Ken’s Warehouse website, products, services, showroom scheduling tools, financing assistance, delivery coordination, and SMS or digital communications (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Services Overview
Ken’s Warehouse, operated by Amazon Discount Retailers LLC, is a furniture and home goods retailer offering products such as furniture, mattresses, and related home essentials.
Our Services may include:
In-store consultations and showroom visits
Online inquiries and scheduling tools
Order placement and delivery coordination
Financing assistance (subject to approval by third-party providers)
Customer communications via email, phone, and SMS
Customers may interact with our Services through our website, online forms, SMS communications, or in-store visits.
2. SMS Communications & Consent
By providing your mobile phone number, you expressly consent to receive text messages from Ken’s Warehouse, which may include:
Appointment confirmations and reminders
Showroom visit follow-ups
Order, pickup, or delivery updates
Financing or payment-related communications
Occasional promotional messages (only if you opt in)
Message frequency may vary. Standard message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP.
Your consent to receive SMS messages is not a condition of purchase. Opting out of promotional messages will not affect essential service-related communications such as order or delivery updates.
3. User Responsibilities
You agree to provide accurate, current, and complete information when using our Services and to use them only for lawful purposes.
You agree not to:
Misuse or attempt to disrupt our website, scheduling tools, or communication systems
Interfere with the security or functionality of our systems
Use our Services in violation of applicable laws or regulations, including the TCPA, CAN-SPAM Act, or other consumer protection laws
4. Ownership & Use of Content
All content on our website and materials provided through our Services—including text, images, logos, designs, and branding—is the property of Ken’s Warehouse or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use any content without prior written permission.
5. Disclaimers
Ken’s Warehouse does not guarantee product availability, pricing, financing approval, or delivery timelines beyond what is explicitly confirmed at the time of purchase or scheduling.
All Services and content are provided “as is” and “as available”, without warranties of any kind, either express or implied.
6. Limitation of Liability
To the fullest extent permitted by law, Ken’s Warehouse and Amazon Discount Retailers LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services, products, or communications.
7. Modifications to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms.
8. Contact Us
If you have questions about these Terms of Service, please contact us:
